What Is Wave Analyzer?
Wave Analyzer is a human call analyzing program that evaluates every inbound call to your business. We analyze tone, word choice, objection handling, and booking outcomes then deliver clear insights and coaching recommendations to your team.
More than just reporting, Wave Analyzer helps you:
- Improve CSR performance
- Reduce lost opportunities
- Protect your marketing ROI
- Optimize customer experience
Every call counts. With Wave Analyzer, we make sure your calls do too.
Common Problems We Solve for Home Service Businesses
Without the right call analyzing, it’s nearly impossible to know where you’re losing revenue. Wave Analyzer solves key gaps:
- No visibility into the customer’s full call journey
- No actionable data on CSR performance
- No slow and inconsistent manual call reviews
- No insights on call handling or missed calls
- No ability to track call outcomes by service type or campaign
- No inconsistent customer experience on the phone
How Wave Analyzer Works
Wave Analyzer gives you real-time insights into every call with booking outcome tracking and why they aren’t booking on the call. You get targeted feedback to improve CSR performance, from tone and language to booking rates. It also surfaces operational trends like missed calls, long hold times, or gaps in staffing, so you can fix issues fast. And because first impressions matter, it helps you refine your customer experience on the phone to convert more leads and deliver stronger service from the start.
What We Deliver
Through Wave Analyzer, we give you complete visibility into every call that comes in. You get detailed call recordings and clear summaries, tagging by service type and marketing channel, and tracked outcomes like booked jobs, missed calls, unqualified leads, or hangups. We also provide CSR performance ratings with coaching recommendations, caller sentiment insights to improve the customer experience, and reporting that highlights trends, patterns, and opportunities to help you close more calls and protect your revenue.
Why Use Wave Analyzer?
Wave Analyzer helps you close the gap between marketing and operations by turning every call into a growth opportunity. It delivers actionable feedback, not just data, with clear recommendations your team can use right away. With built-in marketing attribution, you’ll know exactly which channels are driving the right calls. It also levels up your CSR coaching, helping your team convert more leads instead of just answering the phone. Bottom line, it helps you get more ROI from every dollar you spend.
Stop Losing Revenue on the Phones
We believe every marketing dollar should lead to revenue, and that starts the moment the phone rings. Wave Analyzer gives your business the call intelligence it needs to turn more calls into booked jobs, coach your team to perform at a higher level, and create a consistent experience for every customer. It’s how you stop leaving money on the table and start driving measurable growth from the calls you’re already getting.
Here’s Why Our Clients Love Us
Mark Wilson
First Class Plumbing and AC
The best company out there Zac and Danny are go getters. I hate marketing companies and very paranoid of them, but this company really showed me there are good people out there. Thumbs up for these guys
Justin Wolf
Wolf’s Heating & Air Conditioning
LMH has been awesome to work with! Everyone from the owner to the employees truly makes you feel like that they’re a part of your business. They do everything they say they’re doing to do, provide you with any information that you’d want to know and provide you with ideas and suggestions on how to make improvements to maximize what you get for your money! I highly recommend working with LMH, you won’t be disappointed!
Manny Galarza
A-Team Plumbing & HVAC
These guys are awesome, have helped transform my business. Danny and Zac are on top of my account on a regular basis, and when you call them you get answers right away, no waiting days to get a response. So happy we made the switch!!!
