Client Strategy Manager
Job Summary:
The Client Strategy Manager (CSM) leads strategic relationships with a portfolio of home services clients, aligning their business goals with our digital marketing solutions. As the primary client advocate and internal strategist, the CSM drives delivery excellence, retention, and growth, working with our Paid Ads, SEO, and Web specialists to deliver integrated campaigns with measurable ROI.
Job Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with a diverse portfolio of clients through open, consistent communication.
- Strategic Oversight: Lead the creation and implementation of data-informed marketing strategies tailored to each client’s goals.
- Performance Reporting: Lead regular client meetings and presentations with clarity, insight, and business relevance. Own campaign performance oversight across channels.
- Issue Resolution: Anticipate, identify, and resolve client issues quickly. Proactively manage account health and surface risks internally.
- Internal Collaboration: Communicate client needs, feedback, and goals to keep internal delivery aligned.
- Renewals and Upselling: Recommend services that support client growth and ROI, and partner with sales and leadership on renewals.
- Stay Updated: Keep up with digital marketing trends and shifts in the home services industry.
Job Qualifications:
- Proven experience as a Client Strategy Manager or in a similar client-facing role at a digital marketing agency or related environment.
- Demonstrated success managing a client portfolio and leading cross-functional teams.
- Deep understanding of digital marketing channels, including paid media, SEO, content, and web strategy.
- Strong strategic planning and performance reporting skills.
- Proficiency with CRMs and marketing tools such as HubSpot, Search Light, ServiceTitan, and project management platforms.
- Exceptional interpersonal and communication skills.
- Solution-oriented mindset with resilience in a fast-paced environment.
- Bonus: experience in the home services industry.
Desired Skills:
- Strategic Insight: Connecting channel performance to each client’s business outcomes.
- Analytical Depth: Turning campaign data into clear recommendations clients act on.
- Detail Orientation: Keeping every account, deliverable, and follow-up on track.
- Adaptability: Staying steady and solution focused as client needs change.
- Teamwork: Rallying specialists across Paid Ads, SEO, and Web around one client plan.
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