What is Your Review Velocity?

Many businesses face challenges maintaining review velocity. Review velocity is more than just a metric; it reflects your business’s activity and reputation. Google heavily considers the quantity and consistency of reviews when determining local rankings, making it essential for visibility and credibility. 

Understanding review velocity and implementing proven strategies can enhance your online presence, boost local search rankings, and build lasting trust with your audience. Yes, increasing reviews is achievable with the right approach!

What is Review Velocity?

Review velocity measures how frequently new reviews are added to your business’s online profiles, particularly on platforms like Google, Yelp, and Facebook. Think of it as the heartbeat of your online reputation. A steady stream of reviews signals to Google (and your potential customers) that your business is active, engaged, and trustworthy.

Reviews heavily influence Google’s local ranking algorithm. A high and consistent review velocity tells Google that your business attracts customers and maintains relevance. This makes you more likely to appear in the coveted local search map pack.

How is review velocity calculated? It’s simple: divide the total number of new reviews over a specific time frame by the number of days in that period. For instance, if your business received 30 reviews in the last month, your review velocity would be one review per day. Businesses with a consistent velocity tend to perform better in search rankings than those with a flood of reviews followed by radio silence.

Importance of Review Velocity

Reviews are powerful. 87% of customers check Google reviews before deciding where to spend their money. This makes review velocity a critical part of your business’s online success.

When reviews keep coming in steadily, it tells both Google and your customers that your business is active and trustworthy. If the flow of reviews slows down or stops entirely, it can hurt your local search rankings. Google might think your business isn’t as relevant anymore.

A consistent review velocity helps boost your visibility in search results and builds trust with potential customers. More reviews mean more traffic and more traffic means more conversions. By focusing on actively obtaining reviews, you’re not just improving your rankings—you’re ensuring that your business stays top of mind for anyone searching in your area.

Strategies to Boost Your Review Velocity

Understanding why people behave as they do is critical to boosting your review velocity. Did you know that 91% of consumers say reviews shape how they perceive a company? And here’s the kicker: 88% of people are more likely to use a business that replies to reviews. Conversely, only 47% would trust a company that doesn’t respond.

Let’s explore how you can increase your review velocity and stand out in a competitive marketplace:

Get a Strong Google Business Profile

If you don’t have a Google Business Profile (GBP) yet, you’re missing out on one of the easiest ways to gather reviews. Setting up a GBP is simple: register your business, fill out every detail, and verify your listing. A verified and fully fleshed-out profile allows customers to leave reviews seamlessly.

Older businesses with a Google Places page will notice their profile has been updated to a GBP, providing an excellent foundation. To truly stand out, consider working with LMH Agency. We’ve helped countless clients optimize their profiles and boost their review velocity.

Ask for Reviews

Sometimes, the easiest way to get reviews is to ask. Many happy customers simply forget to leave a review unless prompted. Whether you send a follow-up email, include a review link on receipts, or ask in person, a gentle nudge often leads to great results.

Specific industries—like plumbing, HVAC, or automotive repair—tend to have customers who are more likely to leave feedback. Regardless of your field, prioritizing direct and personalized requests can significantly improve your review count.

Keep Website Navigation Simple

If leaving a review feels like a maze, customers will give up. Make it effortless for them by linking directly to your GBP review form. Place prominent buttons on your website, include links in emails, and reduce unnecessary clicks.

The fewer steps involved, the higher your chances of collecting reviews. LMH Agency’s web design services are tailored to create intuitive, user-friendly websites that make actions like leaving a review hassle-free.

Don’t Buy Fake Reviews

Buying fake reviews might sound tempting, but it’s risky and can backfire badly. Customers can often spot phony feedback, and Google’s algorithms are excellent at detecting suspicious activity.

If Google removes those fake reviews, your profile could lose trustworthiness or face penalties. Stick with authentic feedback—it’s worth far more than a handful of fabricated ones. Building trust takes time, but the long-term payoff is undeniable.

Consider Other Platforms

While Google Business Profile (GBP) is essential, it’s not the only game in town. Many users rely on Yelp, Angie’s List, and other review platforms when deciding where to spend their money. It might raise eyebrows if you have a strong GBP presence but no reviews on these other directories. Encourage your customers to leave feedback on the platform they trust most, not just Google.

At LMH, we provide Yelp ads and profile management services. We handle everything from setting up your account with proper billing and structure to ensuring conversion tracking. As certified Google and Yelp partners, our services ensure quality and results.

Address Negative Reviews

Negative reviews aren’t the end of the world—if handled correctly, they’re an opportunity. Monitor your reviews regularly and respond promptly. Instead of deleting bad reviews, ask the reviewer to contact your customer service team to resolve their issue. A thoughtful response can turn a critic into a loyal customer.

Reviews also play a crucial role in your SEO strategy, influencing Google’s map pack and rankings. LMH offers SEO services that incorporate review management into your broader digital strategy, helping your business grow and improve visibility online.

Leverage Traditional Advertising

Did you know you can connect traditional advertising to your online review strategy? By printing QR codes on promotional materials, receipts, flyers, or even billboards, you create a seamless way for customers to leave feedback. All it takes is a quick scan, and they’re directed to your review page.

LMH also specializes in crafting impactful traditional advertising campaigns. Our experts can help you precisely combine offline and online strategies to meet your goals.

Provide Quality Services

Here’s the thing—none of these tips will work if your product or service doesn’t meet expectations. Happy customers are the foundation of great reviews. Focus on delivering stellar service and ensuring customer satisfaction.

When your offerings exceed expectations, reviews will start rolling in organically. LMH is here to amplify that success. As a trusted digital marketing agency, we help businesses grow with pricing plans tailored to any budget.

Benefits of Increasing Google Reviews

When customers want to research a brand, they often turn to Google first. On average, they’ll check ten reviews before deciding whether to purchase. Big or small, businesses that take advantage of Google reviews gain a significant edge in local search rankings. If Google determines that a local contractor delivers a better experience than competitors, that business can soar to the top of the search results.

Let’s explore how Google reviews help grow your business:

• Boost Brand Trust – Nearly 88% of consumers read reviews to gauge the quality of a business, and 72% say positive reviews increase their trust in a company. This is a massive opportunity for local businesses to establish a competitive edge simply by collecting and showcasing their Google reviews.
• Enhanced Visibility and Local SEO – Review signals, which include review quantity, velocity, and diversity, make up about 9% of Google’s search algorithm. A strong mix of these signals can propel your business higher in local search results, putting you in front of more potential customers.
• Get Customer Feedback – Google reviews offer valuable insights. By analyzing positive and negative feedback, you can pinpoint areas for improvement and celebrate your strengths. This feedback loop helps you refine the customer experience and rank higher on Google.
• Improve Your Click-Through Rate (CTR) – Google reviews also directly impact your CTR. Users who see a positive star rating next to your business name in search results are more likely to click through to your website.
• More Conversions – Once visitors land on your site, positive reviews, user-friendly design, and engaging content can turn clicks into conversions. In many cases, glowing Google reviews are persuasive enough to seal the deal on their own.

Get the Most Out of Your Google Reviews with LMH Agency

As one of the 2024 best-rated digital marketing agencies, LMH is committed to using best practices that prioritize your success. Our services include everything from setting up and managing Google Business Profiles (GBP) to building professional websites, tracking review velocity, and integrating reviews into effective SEO strategies.LMH offers comprehensive digital marketing solutions and traditional advertising services to help your business grow. Our experts will work with you to identify the best strategies for your goals and budget. Contact us today to get started with personalized digital marketing guidance that ensures your success.